Error Codes

Table 1. Troubleshooting
Error Code Description Action
0x00* Device permission issues
  1. Ensure that Bluetooth is switched on.
  2. Ensure that the phone is allowed to pair with the device, when prompted.
  3. On Android, allow location services when prompted.

0x01* Phone cannot connect to the device
  1. Restart the device.
  2. Reset parameters by opening the device page and reactivating the device.

0x02* Phone cannot discover device services
  1. Ensure that the device is on.
  2. Reset parameters by opening the device page and reactivating the device.

0x03* Phone cannot send instructions to device or read data from device
  1. Reset parameters by opening the device page and reactivating the device.

  • Restart the device if the issue persists.
  • If issues continue, follow the steps in Resetting the Device.
0x04* Scanning failed
  1. Reactivate the device in the My Devices page.
  2. Restart the phone Bluetooth and the device after the 2nd attempt.

0x05* Scan parameters between the device and phone are not synchronized
  1. Refresh the My Devices lists.
  2. Reactivate the device.
  3. Restart the device, if the issue persists after the 2nd attempt.

0x06* Phone cannot scan
  1. Restart the phone Bluetooth and the device after the 2nd attempt.

0x07* Cannot set measurement parameters to device
  1. Restart the phone Bluetooth.
  2. Ensure that the device is switched on and fully charged.

0x08* Cannot subscribe to device parameters
  1. Restart the device.
  2. Reactivate the device in the My Devices page.

0x09* Device is not in paring mode
  1. Press the big button on the device to enable the pairing mode.

  • Restart the device, if the issue persists.
  • If issues continue, follow the steps in Resetting the Device.